katmcd
10-11-2009, 09:38 PM
:( i know everyone has troubles with their boss...most people go home and say oh well life goes on and forget it...not me...i have a boss who never says great job or even well its not how i would've handles that but u did ok...i could go on and on about it...i just hate the feeling i get being around her...i feel insecure sometimes pissed, frustrated, incompetent, and down right stressed out...here's one example....today i was the manager on duty for our hotel...a guest was very angry with a front desk person about wanting a late check out and only being give a half an hr.,,,so i went and tried to head off complaints and 1st appologized for the problem then basically heard him out on his grievance then also offered him to stay until 2 or 2:30 and told him i would get him a card with our general managers # so that the guest may call him(our gm) upon his return to work monday.....i then talked to the front desk person and she'd already emailed our gm so i called him as well...he thanked me for the heads up and that was that...well my boss requires us to call her at home when she is off but is returning the following day to brief her on the happening that took place while she was off...i told her the story i wrote above....she criticized everything i did...she felt i shouldnt have offered the guest to leave late as he might tell other people and therefore making other guest want the same advantages he was getting ....(trouble is his family had already departed which was one of the reasons he was so upsset to begin with so there was no one to tell....also how i seen it was customer satisfaction needed to meant and i was trying to give him what he wanted to begin with)my boss who we will call hag also said i shouldnt have called our gm on his day off....(yet she wants a phone call about every little thing...so why should she think our gm wouldnt want the same respect)...my thoughts were he should be given a heads up so as not to be blind sided by this guest phone call.....anyway i felt i handled the issue quite well and she beat me down as ALWAYS...trust me the list is endless...and i know for many the way this is written may be hard to put into context because many details arent written here(to many things to little time)...i really feel terrible and small around her and she makes alot of other people feel this same way...i need this job....i have bills and i know if i quit or worse get fired i will not be able to walk right into a job making the same money and as i said i need the money to pay bills...
i dont know what to do i feel bad all the time mentally and lately even physically, and i think the anxiety over working with this person is 99% of the reason...
i dont know what to do i feel bad all the time mentally and lately even physically, and i think the anxiety over working with this person is 99% of the reason...