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MelodyL
03-19-2011, 08:16 PM
Well, I don't know what my husband did, but all of a sudden he started shouting, Our Security is off, our firewalls are off, we don't have virus protection".

I knew immediately what was happening. I told him "this is a virus that is downloading itself to our computer". He must have clicked on a download update thing or something.

Sure enough on the bottom right of my computer is the icon for XP Security 2011. I just googled it, and I was right. It's a malicious trojan thing.

It's still there on the bottom right of my computer.

If anyone can enlighten me how to get this thing off besides doing what I'm now doing, I would appreciate it.

I am now running Super Professional Anti-Spyware, and after that I'll run Malwarebytes.

But I hope this thing goes away.

I don't know why this man insists on going to those stupid game sites. He doesn't know how to view these things as threats. He really thinks these pop up alerts are the real deal.

Good Lord.

Melody




Jo*mar
03-19-2011, 09:01 PM
Or any of these online scanners - you might need to use your IE browser for them to work - it will tell you when you try it with FF if it needs IE.

then just copy /paste the URL into the IE location bar and hit go or enter

http://www.kaspersky.com/virusscanner

http://free.antivirus.com/clean-up-tools/

http://www.pandasecurity.com/homeusers/solutions/activescan/

http://www.f-secure.com/en_EMEA-Labs/security-threats/tools/online-scanner

oh - here's the whole list in one place -
http://techpp.com/2009/08/07/top-10-free-online-virus-scanners-antivirus/

some sites will have a specific download available to remove the spy.,Trojan, virus - or tell you how to removes it if the scanner can't do it.

MelodyL
03-19-2011, 09:58 PM
Or any of these online scanners - you might need to use your IE browser for them to work - it will tell you when you try it with FF if it needs IE.

then just copy /paste the URL into the IE location bar and hit go or enter

http://www.kaspersky.com/virusscanner

http://free.antivirus.com/clean-up-tools/

http://www.pandasecurity.com/homeusers/solutions/activescan/

http://www.f-secure.com/en_EMEA-Labs/security-threats/tools/online-scanner

oh - here's the whole list in one place -
http://techpp.com/2009/08/07/top-10-free-online-virus-scanners-antivirus/

some sites will have a specific download available to remove the spy.,Trojan, virus - or tell you how to removes it if the scanner can't do it.



Thanks much. I don't know how you all do the stuff you do. Every time I tried to get on any website I would get pop-ups, warnings, alerts, IT WOULDN'T LET ME DO ANYTHING. So I couldn't go to any of the links. It was like this SP Total Security 2011 thing took a hold on my computer.

So, thankfully, because I pay $5.99 for a Verizon Tech support anti-virus thing, I got them on the phone, and I had to do step by step to (and don't ask me what I did because I couldn't understand what the girl was saying) but I did try to follow what she said to do. Then she remotely took control of my computer and boy, did she get to work. Not only did she disable the virus, she then cornered it, deleted it, and sent it to the great beyond.

Then I said "now that you have control of my computer, can you please get rid of the microsoft documents that always pop up on the bottom of my screen. Every time she got rid of one, another new one popped up. Don't know how she did it, I gather she went to my start up folder or whatever, but THANK GOD, it's all good. All fixed, no more stupid virus, and oh my god, the pop up warnings, and security warnings, telling me I was infected when it was all the actual virus.

She told me "we are getting a lot of calls about this virus, it's rampant".

So I am thankful that it's over (for now or until Alan gets loose on my computer again).

And thanks so much for trying to help.

I have a new respect for computer people. I thought I knew computers.

I KNOW NOTHING.

I watched her do her stuff and oh my god, I tried to follow what she was doing. I mean, I know I'm 63 and I'm not stupid, but my god, I FEEL STUPID.

lol

Melody

Jo*mar
03-19-2011, 11:59 PM
oh yeah, I forgot that some of the bad ones do block any thing or any website that might try to clean or scan it.

MelodyL
03-20-2011, 08:43 AM
oh yeah, I forgot that some of the bad ones do block any thing or any website that might try to clean or scan it.

Hi.

The only thing I have to make sure of is that my husband DOES NOT CLICK on any option that says "Warning, your computer is infected, click on this to be protected". He believes everything he sees.

I used to have a sign over the computer that was taped to the wall.

the sign read:

DO NOT DOWNLOAD, UPDATE OR INSTALL ANY PROGRAMS ON THIS COMPUTER.

DO NOT CLICK ON ANY POP-UPS.

UNDER PAIN OF DEATH.

He thought it was hysterical.

I meant every word.

lol lol lol

I'm a tough cookie. If you think I wanted to be up for one hour and on the phone with someone from India who I did not understand (and god bless that woman, she did know her stuff) but it took me one hour because I kept saying "please repeat what you said" I could not understand one thing.

And I could hear the other tech support people in the background talking on THEIR phones.

But I was glad of one thing. She was very thorough and she said "If at any time, you want to cancel the remote hosting, you may just click on the thing", etc. etc. I already knew this, but they are very security minded at Verizon.

Want to know what scares me though. In this day and age, we have to rely on special people to take over our computers (at least many of us do), because we don't have the technical expertise to do this ourselves.

I mean I really think that if they didn't have these tech people, most people would throw out their computers, replace them, or at best, wipe out their hard drive and start from scratch again.

We are TOO dependent on technology. We are we going to go from here?

Are we going to be saying "Beam me up Scotty"???

Scary

Melody

Jo*mar
03-20-2011, 12:46 PM
I tell my dad is to just turn the computer off if there is any pop ups or warnings at all.

It's just the easiest thing to do - and then I go the next day and do some scans and clean up.

They get a lot of fwds & joke emails :rolleyes: from well meaning friends...
or the "pass this on to 10 friends" :eek: that stuff is all junk IMO

MelodyL
03-20-2011, 01:32 PM
I tell my dad is to just turn the computer off if there is any pop ups or warnings at all.

It's just the easiest thing to do - and then I go the next day and do some scans and clean up.

They get a lot of fwds & joke emails :rolleyes: from well meaning friends...
or the "pass this on to 10 friends" :eek: that stuff is all junk IMO

I know EXACTLY what you mean. I get chain letters telling me if I don't pass the "angel", I'll get 7 years of bad luck. You don't want to know what I have written back to these people.

These are usually people who are NEW computer users and have no idea what they are doing.

Mel

Jo*mar
03-20-2011, 03:56 PM
It's really best to just delete them.
replying just verifies that yours is a active email address.

Unless a friend/family member sent it to you and doesn't realize that it just helps all the spammers get more names & email addresses...

I had to explain to my niece that these were mostly made up by spammers /scammers to collect information.

she was sending all these fwds about blessings & orphans , soldiers..
and leaving all the other emails on the top showing to everyone..
she's very trusting & honest and just didn't think that those sweet messages could be some fake scam.

MelodyL
03-20-2011, 06:06 PM
Jomar:

guess what's back on my computer? That stupid XP Security 2011 virus. Alan went on to those stupid sites of his and announced. "Oh, it's back". I said "I told you not to go to those sites"

So I am now running a spyware and I'm going to kill this man.

lol
Melody
P.S. I am not going to call up verizon and spend another hour doing that stuff again because I know Alan. He'll just do it again.

Mel

Jo*mar
03-20-2011, 09:52 PM
Oh man! :eek::eek::eek:
when you get it removed..

I really think it will help to go to this link with Firefox and install the WOT add on - it will color code with a Icon by the url/location bar what is safe or not green is OK, yellow is caution and red is bad.
if real bad it will not load the page and tell you why.

https://addons.mozilla.org/en-US/firefox/addon/wot-safe-browsing-tool/

MelodyL
03-20-2011, 10:22 PM
Oh man! :eek::eek::eek:
when you get it removed..

I really think it will help to go to this link with Firefox and install the WOT add on - it will color code with a Icon by the url/location bar what is safe or not green is OK, yellow is caution and red is bad.
if real bad it will not load the page and tell you why.

https://addons.mozilla.org/en-US/firefox/addon/wot-safe-browsing-tool/

I got rid of it. I did a system restore to yesterday. I then ran a scan, it found 3 things and got rid of them.

I gather this color coded thing won't work with Flock, right? Who cares. If it works on Mozilla, I'll do it.

I won't tell Alan.

lol lol lol

Melody

THANK YOU!!!

Jo*mar
03-20-2011, 10:32 PM
One other time they didn't get all of the computer cleaned for you and it came back - if I recall correctly...

there's a lot of steps & details from what I've been reading to remove this thing..I don't know if I would have the patience to do it, but I have system backups.
I'd just reformat and install fresh then put my documents back from the clean back up file.

I think call Verizon again and tell them it came back for some reason...and could they try to remove it again...

You still have the Verizon AV right - it just isn't stopping this thing??
might ask them why..

but don't do any searches to look for how to remove guides because I did and many of them are showing as bad websites on my WOT. I got blocked screens a couple of times.. and I'm on my old laptop that uses a Linux OS so less chance of infection because it is not windows...

here's a safe site with some info about removals
http://www.bleepingcomputer.com/virus-removal/
http://www.bleepingcomputer.com/forums/index.php?app=core&module=search&section=search&do=search&fromsearch=1
http://forums.malwarebytes.org/index.php?showtopic=77282

MelodyL
03-20-2011, 10:34 PM
Oh man! :eek::eek::eek:
when you get it removed..

I really think it will help to go to this link with Firefox and install the WOT add on - it will color code with a Icon by the url/location bar what is safe or not green is OK, yellow is caution and red is bad.
if real bad it will not load the page and tell you why.

https://addons.mozilla.org/en-US/firefox/addon/wot-safe-browsing-tool/

Jo:

Do me a favor and explain how I use this tool. I downloaded it. It's installed. It says it's color coded and green is good, yellow is cautious, and red is forbidden.

So what happens when Alan clicks on something in his favorite places (that's how he goes to his sites, they are all in his favorite places). Will they come up and have a color?

This is where I get confused.

thanks much.

Melody

Jo*mar
03-20-2011, 10:38 PM
oh cool good job.

I think you can get WOT for flock too, just do it from the tools section on flock and look for add ons click it then search for WOT.

or here
https://extensions.flock.com/

MelodyL
03-20-2011, 10:46 PM
oh cool good job.

I think you can get WOT for flock too, just do it from the tools section on flock and look for add ons click it then search for WOT.

or here
https://extensions.flock.com/

No NOT cool lol, I have no idea how to use this.

I went to Mozilla, went to google, typed in anything I wanted information on, all the links came up, most were green and some were red (the round circle next to the link).

So I understand THAT part of it.

But what happens when Alan goes to his favorite places and clicks on one of his links. What if they are the ones that have viruses.

How does this WOT thing work then?

Thanks

Jo*mar
03-20-2011, 10:46 PM
A WOT colored Icon will show up near your location bar when you go to a site or bookmarked site.

if you do a search and get a list of results - then the Wot colored icons will show up after each link or site listed showing if OK, caution or bad.

If site is really bad a black screen with a big warning message comes up.

alright - here's a video about how it looks
http://www.youtube.com/watch?v=2BuhjlOBzu8

MelodyL
03-20-2011, 10:51 PM
A WOT colored Icon will show up near your location bar when you go to a site or bookmarked site.

if you do a search and get a list of results - then the Wot colored icons will show up after each link or site listed showing if OK, caution or bad.

If site is really bad a black screen with a big warning message comes up.

alright - here's a video about how it looks
http://www.youtube.com/watch?v=2BuhjlOBzu8

WOW, I FINALLY UNDERSTOOD.

I am thrilled. I went to Alan's favorites and when I clicked on some, there was a color and when I put my mouse over it it said UNSATISFACTORY.

I tried ebay and others and they were just fine.

So....I now know how to use WOT,

AND I LOVE YOU!!!


lol

Melody

Dejibo
03-21-2011, 04:45 PM
DH and all kids have strict instructions that ANY pop up that claims ANY bad condition is to be left in place, and find me. Do not under any circumstances click on it, even if it looks legit.

I use superantispyware.com FREE edition to get rid of those little suckers quickly if I land in trouble. They really do look quite real.

Im glad you are all healed. :hug:

MelodyL
03-21-2011, 04:48 PM
DH and all kids have strict instructions that ANY pop up that claims ANY bad condition is to be left in place, and find me. Do not under any circumstances click on it, even if it looks legit.

I use superantispyware.com FREE edition to get rid of those little suckers quickly if I land in trouble. They really do look quite real.

Im glad you are all healed. :hug:

I have had Superprofessional anti-spyware for YEARS. I paid $14.00 for a lifetime subscription after the first year. I have had really no problems.

I also have malwarebytes and my favorite, Verizon Internet Security Suite powered by McAfee (whatever that means). lol

Melody